Last updated: March 15, 2026
At Qwetu Food, we respect your privacy and are committed to protecting the personal data of our users, delivery partners, restaurant partners, and visitors.
This Privacy Policy explains how we collect, use, share, and protect your data when you use the Qwetu Food application or our services.
Qwetu Food is a digital platform that allows users to:
discover restaurants
order meals
have food delivered to their location
track their orders in real time
The platform connects:
users
restaurant partners
independent delivery drivers
This Privacy Policy applies to anyone using Qwetu Food services, including:
application users
delivery drivers
restaurant partners
website visitors
We collect different types of information in order to provide and improve our services.
When you create an account or use our services, we may collect:
first and last name
email address
phone number
delivery address
profile photo (optional)
When you place an order, we may collect:
selected restaurants
ordered items
order amount
order history
ratings and reviews
Payments may be processed by secure third-party payment providers.
This information may include:
credit or debit card details
mobile payment identifiers
billing information
Qwetu Food does not directly store complete banking information.
With your permission, we may collect location data in order to:
find nearby restaurants
facilitate deliveries
optimize delivery routes
When you use the application, we may collect:
device type
operating system
IP address
application version
usage data
We use your personal data for the following purposes.
account creation
order processing
delivery management
payment processing
order notifications
customer support
important service messages
analyzing application usage
improving features
developing new services
With your consent, we may send:
promotions
special offers
restaurant recommendations
You can unsubscribe at any time.
We may share certain information with:
To prepare and process your order.
To deliver your order.
We work with service providers for:
server hosting
payment processing
data analytics
technical support
We may disclose information if required by law.
We retain personal data only for as long as necessary to:
provide our services
comply with legal obligations
resolve disputes
Data may be retained for a reasonable period depending on applicable legal requirements.
Depending on applicable laws, you may:
access your personal data
correct your information
request deletion of your account
object to certain processing activities
withdraw your consent
To exercise these rights, please contact us.
Qwetu Food implements technical and organizational measures to protect your data against:
unauthorized access
loss
alteration
disclosure
However, no method of transmission over the Internet is completely secure.
We may analyze certain data in order to:
recommend restaurants
display relevant promotions
improve the user experience
These analyses do not produce decisions that have legal effects on users.
Qwetu Food services are not intended for children under 13 years old.
We do not knowingly collect personal data from children.
In some cases, data may be processed on servers located in different countries.
We ensure that appropriate safeguards are in place to protect your data.
This policy may be updated from time to time to reflect changes in our services or legal obligations.
Important changes will be communicated through the application or by email.
If you have any questions regarding this Privacy Policy, please contact us:
Qwetu Food
Lubumbashi, Democratic Republic of Congo
Email:
support@qwetufood.com
